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  • Features
  • Pricing
  • Apps
  • Business
  • About
  • Contact
  • Terms
  • Help & Support
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Frequently Asked Questions

You will find on this page most of the answers to your questions.

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  • Set up Linksys SPA-9XX

    On the IP phone, press the “Menu” key symbolized by a sheet with the right corner folded.

    Go to “Network/Network” or “Status” then “Network Status”, and press “Select” and note the IP address in “Current IP/Actual IP” or “IP Address”.

    On the web browser, enter the IP address of the phone, which brings up on the Linksys/Cisco homepage.

    Click on the “Admin Login” link at the top right. To add an ippi SIP account, complete the following information in the extension of the line of your choice “Ext 1 or Ext 2 or Ext 3, etc.”

    Proxy and Registration
    Proxy: sip.ippi.com

    Subscriber Information
    Display Name: free name
    User ID: ippi username
    Password: ippi password
    Auth ID: ippi username

    Then click on the “Submit All Changes” button. The phone restarts and your SIP ippi account should be functional.

    To change the “Dial Plan”, go to the “Advanced” page in the upper right corner, then in the extension of your SIP line (Ext 1, Ext 2, etc.). At the bottom of the page, replace the information present by:
    Dial Plan: (*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.|*1[1-5][0-9][0-9]|*15x.)

    Then press the “Submit All Changes” button.

  • Which operating systems (OS) does ippi messenger work?

    iOS, Android, Windows, Mac & Linux

  • Why can not I make calls to fixed and mobile numbers?

    You probably do not have credit or subscription to your ippi account to call paid numbers. It is also possible that a security has been placed on your account, and we invite you in this case to contact our support.

  • Can I have multiple virtual numbers?

    Yes, and there is no limit. You can have one or more on the same account. In this case, all calls to these numbers will ring on the same account, unless configured on an PBX IP (telephone system), and where it is possible to redirect calls to the correct extension. Or one in multiple accounts. In this case, calls to a number will ring on an independent account. It depends on your need.

  • What rate is applied to my callers when they call my virtual number?

    It’s the rate of a local or national long distance call if the caller is in the same country as the number, or international if the caller is in another country. For more information, please contact your telecom provider to find out the rate to the destination of the number.

  • What is my SIP number for?

    The SIP number is used to receive calls from other users only on the ippi network. This number is easier to dial than a SIP address with letters (user@sip.ippi.com).

  • What are the fees if my payment is rejected?

    f there is a rejection, you are notified by e-mail, and there is a flat fee of 15 euro to cover our bank charges and management fees.

  • Set up Tiptel 8000

    Setting up SIP accounts

    Mode> “Advanced”
    Click on the “Edit” field.

    general settings
    Name: ippi
    Allowed: YES
    Access to lines: * 901
    Status: Connected

    Supplier Settings
    SIP server: sip.ippi.com
    Forced IP Proxy:
    SIP Server Port: 5060
    Recording Interval
    Registration required: YES
    STUN Server: stun.ippi.com (if required)

    User settings
    User Name: ippi username
    Login ID:
    Password: ippi password
    Base number: None

    Audio settings
    Codec priority 1: G711-A
    Codec priority 2: G711-U
    Codec priority 3: G729
    DTMF Method: RTP Event
    Use Progress (183) sip alerting: Disabled

    Service settings
    Deregistration before registration: NO
    Refer: Call Forwarding by SIP Server: YES
    Transfer all calls by IP server: NO
    NAT Resting signal: SIP options

    Parameters ‘Outgoing Prompt’
    From Identity: Username
    CLI Restriction: None
    CLI Header: Remote Party ID

    Numbering parameters
    Numbering plan:
    Numbering Time: 4
    Dial # to initiate a call: NO
    SIP Call Limit: 0

    Entering Call Numbers

    Then click on the “List of external numbers” field.
    You must fill in the external call numbers (33XXXXXXXXXX) and indicate the access to these numbers.

    Example: 1 (Index)> 33177620000 (External Numbers)> SIP Account # 1 (Type)

    Assigning external numbers to internal stations

    Configuration menu “Assigning external numbers”.
    To ring the extension X on the first number of the table, click on “Edit” on the row of Index 1.

    Select the station / group / message to be sounded and click on the green checkmark to validate.

  • What is the rate for out-of-plan calls?

    Please see the rate list by destination on the main page of the site.

  • What codecs are used for voice encoding?

    G711, GSM, G723, G729, iLBC.

  • How many concurrent call channels do I have on my account to make and receive calls?

    By default, if your account is in prepaid mode, you have 1 incoming channel to receive 1 simultaneous call, and 1 outgoing channel to make 1 outgoing call. If your account is in postpaid mode, you have 1 incoming channel to receive 1 simultaneous call, and as many outgoing channels as you have unlimited plans (eg: 3 plans = 3 outbound calls). You can add inbound and outbound simultaneous call channels from your dashboard. The number of incoming and outgoing channels is not limited for SIP calls.

  • What number can I call to test my line?

    You can dial * 1400 for an echo test.

  • How do I change my subscription?

    How do I change my subscription?

  • Set up Epygi Quadro

    The Quadro IP PBX is capable of making IP-PSTN calls via ippi networks.

    Making Outgoing Calls

    First of all, provided account should be registered. For creating a new extension and registering it on ippi service, go to Telephony > VoIP Carrier Wizard page, pass through this wizard and enter the following parameters:

    VoIP Carrier: Manual
    Description: ippi
    Click “Next”

    In the next opened page, enter the following parameters:
    Account Name: ippi username
    Password: ippi password
    Confirm Password: ippi password
    SIP Server: sip.ippi.com
    SIP Server Port: 5060
    Enable Use RTP Proxy service and click “Next”

    On the third page of VoIP Carrier Wizard, you can define the Access Code which will be used in the Call Routing Table. Let’s say it is 01. You can also define the extension, on which you will receive the incoming calls from ippi. Let’s say it 102 (you can also receive the incoming calls from ippi on Quadro Auto Attendant – extension 00).

    Access Code: 01
    Emergency Code: leave the default value or put your country emergency call
    Route Incoming Calls to: 102
    If you want the calls failover through onboard FXO line, you can enable the Failover to PSTNservice too and press the Next button.

    Confirm entered settings on the last page of VoIP Carrier Wizard page and press “Finish”.

    Now the provided account is registered, and you can make outgoing calls through ippi using 01 prefix (appropriate Call Routing rule with 01* pattern is automatically added on the Call Routing table).

    Receiving Inbound Calls

    For receiving incoming calls from ippi service, you already created the needed configuration during the VoIP Carrier Wizard, so now you can receive all incoming calls from ippi on extension 102.

  • Set up Yealink SIP T-21P & Yealink SIP T-48G

    On the phone screen, go to “Menu” and then “Status” to get the IP address of the phone.

    In the Internet browser of your computer, type the IP address: http://192.168…

    The default access codes are: admin/admin

    “Account” menu
    Line active: Enabled
    Display Name: ippi username
    Register Name: ippi username
    User name: ippi username
    Password: ippi password
    SIP server 1
    Server Host: sip.ippi.com

    Press “Confirm.”

  • Configuration Polycom Soundstation Duo

    In the Internet browser of your computer, type the IP address: http://192.168 … to access your Polycom interface.

    Polycom offers a “Simple Configuration” and a more advanced “SIP Configuration”.

    Simple configuration

    Country: free name
    Language: free name
    Time synchronization: free name
    SIP Server
    Address: sip.ippi.com
    Port: 0
    SIP external proxy
    Address: sip.ippi.com
    Port: 0
    SIP line identification
    Display of name: choice
    Address: ippi ID
    Authentication (user ID): ippi username
    Authentication (password): ippi password
    Label: ippi
    Base Profile
    Base Profile: Generic

    SIP Configuration

    Local Settings
    Local SIP Port: 0
    Nb Calls/line: according to your offer
    Enable Roaming bundles for: None
    New SDP Type: Disable
    Live Communication Server support: disable
    Non-standard line out: Enable
    Numbering script: dial plan
    Timeout of the dial script: 3|3|3|3|3|3
    Delete end-of-dial mark: Activate
    No correspondence with the numbering script: 0
    External proxy
    Address: sip.ippi.com
    Port: 0
    Transport: DNSnaptr
    Server 1
    Special Interop: Standard
    Address: sip.ippi.com
    Port: 0
    Transport: DNSnaptr
    Expiration (s) 3600
    Save: Yes
    Expiration Time Retry Time (ms): 0
    Maximum number of retries: 3
    Expiry time taken line (s): 30

  • Set up Linksys PAP2T

    Go to the web interface of the ATA, then “Admin Login” and then “Switch to advanced view”.

    To find the IP address of the PAP2 in order to configure it, dial 110#.

    SIP menu
    STUN Enable: Yes (optional)
    STUN Test Enable: Yes (optional)
    STUN Server: stun.ippi.com (optional)

    Menu Line 1
    Proxy: sip.ippi.com
    Use Outbound Proxy: Yes
    Outbound Proxy: sip.ippi.com
    Register Expires: 3600

    Display name: free name
    User ID: ippi username
    Password: ippi password

    Dial Plan : (*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.|*1[1-5][0-9][0-9]|*15x.)

    Regional Menu
    Ring 1 Number of strokes per minute: 60(2/4)
    Ring Waveform: Sinusoid
    Ring Frequency: 50
    Ring Voltage: 70
    FXS Port Impedance: 270+750||150nF
    Caller ID Method: ETSI FSK

    Click “Save settings” to reboot the PAP2T.

    If there is a problem displaying the number on your handset, try the following:
    Regional Menu
    Ring 1 Cadence: 2.25(.25/1.6);60(2/3.5)
    FXS Port Impedance: 600 ohms
    Caller ID Method: Bellcore

    To Reset the ATA to Factory Settings
    Pick up the phone and press **** (4 times star), then dial “73738#” and confirm with “1”.

  • What if I hear caller but not him, or vice versa?

    A mono-directional sound usually indicates a problem with the router (NAT). If your router blocks sound, you can:

    • Enable or disable STUN on your SIP client (stun.ippi.com)
    • Change the REGISTER time of your SIP client to 120s
  • Set up ippi messenger

    When the software is launched, a window appears and you need to fill both fields in order to put your ippi username and password.

    To add a new SIP account:
    File> New account> SIP> Next> your_username@sip.ippi.com + your password > Next > Finish

    Once the settings are completed, your ippi SIP account will appear at the bottom of the window as a phone with the status “On line”.

    Enabling the SIP Presence in ippi Messenger
    Go to the “Advanced” tab, “Presense Options” section, and check “Enable Presence (SIMPLE)” Ok
    To add the SIP Presence option to an existing account: Click “Tools”, then Settings, choose the account and click “Edit”, and check “Advanced Server Configuration” section “Presense Options” and check “Enable Presence (SIMPLE) “Ok

  • How do I activate the automatic top up?

    You can activate this option by following the instructions on your dashboard.

  • Set up Telephone

    Version 1.2.6 (Mac)

    Menu “Preferences”, then “Accounts” tab and click on the “+”.

    Full Name : optional
    Domain : sip.ippi.com
    Username : ippi username
    Password : ippi password

    Click on “Done”.

  • Why is it the number +33 1 76 600 700 that appears when I am calling?

    If you do not have a virtual number, and you have not activated the anonymous mode, the number of our main server is displayed by default.

  • From where can I use the service?

    The ippi service can be used worldwide with a fixed or mobile broadband Internet connection. Some countries may however block VoIP. It is possible to bypass the block with a VPN tunnel. Please check the regulations of your country of origin.

  • Set up Obihai 1032

    Go to “Settings” on the main page to find the IP address under “Network”.

    In the Internet browser of your computer, type the IP address: http://192.168 …

    The default access codes: admin/admin.

    Go to the menu in the left column “Service providers”, then in “ITSP Profile A”, then in “General”. Uncheck the “Default” column for the following items and enter the values shown below:

    ProxyServer: sip.ippi.com
    RegistrarServer: sip.ippi.com

    Then go to the left menu “Voice services”, then “SP1 Service”. In the “SIP Credentials” section, uncheck the “Default” column for the following items and enter the values shown below:

    AuthUserName: ippi username
    AuthPassword: ippi password

    Then click on “Submit” on the page of the page, then on “Reboot” on the top right.

  • Can I receive text messages on my virtual number or iNum number?

    It is not possible at this time to receive SMS messages on your virtual number.
    It is possible to receive SMS messages on your iNum number if your equipment allows it.

  • Set up Cisco SPA-3XX

    On the IP phone, press the “Menu” key symbolized by a sheet with the right corner folded.

    Press key 9 to find the IP address of the telephone (192.168 …)

    Enter this IP address in your internet browser (http://192.168…) connected to the same network as the phone.

    Click on “Admin login” at the top left
    Click on the “Ext 1” tab and fill in the following information:

    Proxy: sip.ippi.com
    User ID: ippi username
    Password: ippi password

    Click on “Submit All Changes”.

    In the case of a mono directional sound problem, you can add a stun server by clicking on “Admin login” and “Advanced” at the top right.

    Click the SIP tab and fill in the following information:

    STUN Enable: yes
    STUN server: stun.ippi.com

    Click on “Submit All Changes”.

  • What is the rate for call forwarding?

    The rate is the same as for calls. You will find a list of rates per destination on the main page of the site.

  • Why can’t I top up my account?

    This can be because your balance is still more than 3€, or you have reached the maximum number of top up allowed in a period, or a protection prevents to top up. If you would like more information, we invite you to contact the support.

  • How does the Mobility feature work?

    The Mobility feature makes it possible to call international from a fixed or mobile line while traveling, and without the need of an internet connection.

    To use the Mobility feature, simply dial your ippi virtual number from a local line in the country you are in and then dial your international number. The call to your virtual ippi number is billed (or included in your plan) for the duration of the call, by your fixed or mobile provider. The international call is charged by ippi.

    To activate or change a number to use with the Mobility option, simply go to your dashboard.

    You can pre-register your contacts in my smartphone, saving your ippi virtual number, followed by a pause, and the number of your correspondent. For example, on an iPhone the pause is done by holding down the star key (*) to display a comma.

  • Why can not I make calls to ippi users, SIP addresses, or iNum?

    You must first check on the dashboard if you are connected to the ippi network, or if you have validated your account by clicking on the link sent by e-mail when registering. If, however, you do not succeed, we invite you to contact our support.

  • What is the VAT rate applied?

    The VAT rate applied is the one from France, ie 20% for individuals & professionals in France or the European Union. VAT is not applied for companies in the European Union that provide their intra-Community VAT number, and foreign residents who provide proof of residence.

  • How do I get an iNum number for free?

    Apply for an iNum number assignment on your dashboard.

  • Set up Grandstream GXP2130 & GXP2160

    On the phone, press the round button, in the middle of the arrows, to access the menu. Then press 2, “Status”, then “Network Status” to obtain the IP address of the phone visible in the “IPv4 Address” line.

    In your internet browser, type the IP address: http://192.168 …

    The default access codes: admin/admin.

    In the top menu, click on “Accounts”, then on the submenu “Account 1” and then “General setting”. Then enter:

    Account Active: Yes
    Account Name: ippi username
    SIP Server: sip.ippi.com
    SIP User ID: ippi ID
    Authenticate ID: ippi username
    Authenticate Password: ippi password

    Then click on “Save and apply”.

  • Set up Asterisk – TrixBox

    This setup allows you to make and receive calls from a my_phone SIP account created in Asterisk. To be adapted according to your installation.

    In the sip.conf file:

    [ general]
    …
    register => ippi_id:ippi_password@sip.ippi.com
    …

    [ippi_incoming] ; incoming call setup for ippi
    type=peer
    host=sip.ippi.com
    context=from_ippi
    nat=yes
    canreinvite=no

    [ippi_outgoing] ; configuration for outgoing calls for ippi
    type=peer
    host=sip.ippi.com
    username=ippi_id
    secret=ippi_password
    fromuser=ippi_id
    fromdomain=sip.ippi.com
    nat=yes
    canreinvite=no

    [my_phone] ; configure a SIP account on Asterisk with username my_phone and password my_password
    type=friend
    secret=my_password
    host=dynamic
    context=home
    nat=yes

    In file extension.conf: 
    …

    [from_ippi] ; incoming calls to ring the ippi SIP account my_phone
    exten => s,1,Dial(SIP/my_phone)

    [ home] ; all outgoing calls from the account my_phone are sent over the ippi network
    exten => _X.,1,Dial(SIP/ippi_outgoing/${EXTEN})

  • What is the billing frequency for a subscription account?

    Monthly billing is done at the beginning of each month.

  • Set up Ekiga

    Accounts -> Edit account information
    Account Name : your full name
    Registrar : sip.ippi.com
    User: your username
    Password: your password
    More options
    Login Authentication: your ID
    Realm/Domain : sip.ippi.com
    Duration of registration : 3600
    “Ok”

    Ekiga Preferences -> Protocols -> Network Settings
    NAT settings (optional)
    Method of NAT traversal : STUN
    STUN server : sip.ippi.com
    “Apply” then “Close”

    Ekiga Preferences -> Protocols -> SIP Settings
    Miscellaneous preferences
    Outbound proxy : sip.ippi.com
    ULR redirection: Leave this field blank

    In the software menu, go to “Edit”, then “Account” and delete the Ekiga account to keep the ippi account only. Then activate the ippi account by checking the little box.

  • How do I top up my prepaid account?

    You can top up your prepaid account by credit card or Paypal directly from your dashboard.

  • Set up FRITZ!Box

    Menu: Telephony > Internet Telephony

    Internet Number

    Check “Use Internet number”.
    Internet number: ippi username

    Account information provided by your Internet telephony provider:
    Username: ippi username
    Password: ippi password
    Password confirmation: ippi password
    Registrar: sip.ippi.com
    Proxy server: sip.ippi.com
    STUN server: stun.ippi.com (optional)

    Check “Provider is NAT-aware”.
    Check “Use Internet number for registration”.

    DTMF transmission: Automatic

  • Do I need a virtual number to receive calls?

    No, you can receive calls to your SIP address or number (user@sip.ippi.com) from other ippi users or third-party SIP networks. You can also receive calls from a fixed or mobile line on your free iNum number, if the telecom provider allows it.

  • How do I change my contact information?

    Your details can be changed on your dashboard.

  • Why do not I have a dial tone on my line?

    Check your Internet access. Check the connections of your installation, or close and reboot your SIP client (software, application, PBX IP..). If it still does not work, please contact support.

  • How to terminate the contract?

    The request must be made from your dashboard.

  • Set up Cisco SPA-112

    Connect the SPA-112 to your internet router and the phone to the Phone 1 port.

    Dial the ****, and once in the voice menu, dial 110#, the IP address of the phone is dictated (192.168…).

    Enter this IP address in your Internet browser (http://192.168…) connected to the same network as the SPA-112.

    Enter the admin/admin ID and then “Log in”
    In the “Quick Setup”, “Line1” page, fill in the fields:

    Proxy: sip.ippi.com
    User ID: ippi username
    Password: ippi password
    Dial Plan: (*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.|*1[1-5][0-9][0-9]|*15x.)

    Click on “Submit”.

    In case of a mono directional sound problem, you can add a STUN server. To do this, click on the “Voice” tab, then “SIP” in the right menu, and fill in the “NAT Support Parameters” section:

    STUN Enable: yes
    STUN server: stun.ippi.com

    Click on “Submit”.

  • Set up Thomson ST2030

    SET UP -> Network Interface -> Network Setup
    DHCP Connection Setup
    Type : DHCP
    DNS Settings : check “Automatic from ISP” box

    SET UP -> VoIP Service -> Basic Setup
    Basic Setup
    Profile Name : optional
    Telephone number : do not fill

    Primary SIP Server
    SIP Unregister : check
    SIP Transport : UDP
    Service Domain : sip.ippi.com
    Registrar Server Address : sip.ippi.com port : 5060
    Proxy Server Address : sip.ippi.com port 5060
    SIP Local Port : 5060
    Registration Timer : 3600
    Register Frequency : 600
    Ring Tone : Default

    Backup SIP Server
    Do not fill

    User Accounts
    Phone Number : ippi username (do not put a virtual number)
    Phone Name : optional
    Authentication ID : ippi username
    Password : ippi password
    Press “Apply”

    ADVANCED -> Networking -> STUN
    STUN Server Settings
    Enable STUN Server : check
    STUN Server : stun.ippi.com
    STUN Server Port : 3478

    ADVANCED -> Networking -> Outbound Proxy
    Outbound Proxy Settings
    Outbound Proxy Flag : “With Pre-Existing Route Set”
    Server : sip.ippi.com
    Port : 5060

    Warning: It is possible that if you are behind a NAT. In this cas, it’s not necessary to activate the STUN (do not check the “Enable” box) and the Outbound Proxy too (select “Disable” from the menu).

  • What to do when I have trouble reaching a destination?

    Check that the dialed number is correct. You can also test it from a line other than ippi. If you still can not reach it, you can contact our support by mentioning the number, with a timestamp of the day and the time of call.

  • How to get a virtual number?

    You can order one in the country of your choice, independently or with an unlimited plan (special offer). Depending on the country, local legislation may require a proof of residence.

  • Set up Aastra 6739i

    To know the IP address: Tools > Status > Networks

    Enter the IP address into your web browser.
    Default login: admin
    Password : 22222

    To configure your SIP account, go to Advanced Settings > Line 1
    Configuration Line 1 or Global SIP (if on single account to configure)

    Basic SIP Authentication Settings
    Screen Name: free text
    Screen Name 2: do not fill
    Phone Number: ippi username
    Caller ID: do not fill
    Authentication Name: ippi username
    Password: mot de passe ippi
    BLA Number: do not fill
    Line Mode: Generic

    Basic SIP Network Settings
    Proxy Server: sip.ippi.com
    Proxy Port: 0
    Backup Proxy Server: 0.0.0.0
    Backup Proxy Port: 0
    Outbound Proxy Server: sip.ippi.com
    Outbound Proxy Port: 0
    Registrar Server: sip.ippi.com
    Registrar Port: 0
    Backup Registrar Server: 0.0.0.0
    Backup Registrar Port: 0
    Registration Period: 0
    Conference Server URI: do not fill
    Advanced SIP Settings
    Missed Call Summary Subscription: do not check
    AS-Feature-Event Subscription: do not check
    Park Pickup Config: do not fill

    RTP Settings
    DTMF Method: RTP
    RTP Encryption: Global

    Autodial Settings
    Use Global Settings: check “Enabled”
    Autodial Number: -1
    Autodial Timeout: 0

    Click on “Save Settings”.

  • Set up Innovaphone IP232 & IP240

    On the phone, press the arrow > to go to the main menu, then go down to “Administration” then “Information” to get the IP address of the phone.

    In the Internet browser of your computer type the IP address.

    IP232: the default access codes: admin/ip232
    IP240: the default access codes: admin/ip240

    For IP232: “General” menu > “Phone” tab, then under “User-1” tab.
    For IP240: Left menu “Registration 1”, “Registration” tab.

    Enable: check
    Protocol: SIP
    Domain: sip.ippi.com
    CGPN:
    User ID: ippi username
    Proxy: sip.ippi.com
    Alternative Proxy:
    STUN Server:

    Authorization:
    Username: ippi username
    Password: ippi password
    Retype: ippi password

    Options:

    Dial Tones: choose your country (ex: USA)
    Enblock Dialing Timeout:
    General Coder Preference: G711A / Framesize: 60 / Silence Compression: / Exclusive:

    Local Network Coder: G711A / Framesize: 60 / Silence Compression:
    Enable Secure RTP:
    No DTMF Detection:

    SIP Interop Tweaks: (optional)
    Proposed Registration Interval: (optional)
    Accept INVITE’s from Anywhere: (optional)
    Put Consultation Call on Hold before Transfer: (optional)

    Press “OK”, then confirm by pressing the “Reset” button at the bottom of the left menu or restart the phone electrically.

  • Set up Gigaset

    Visit this link for help with setup: http://www.gigaset-config.com/myDevice/

    You can automatically configure your Siemens phone with a single personal code. For more information, go to your member area page “SIP settings”.

    To find the IP adress of the phone : Menu -> Settings -> Base -> Local network -> Pin 0000

    Home Status Settings> Telephony> Advanced Settings

    SIP
    Connection ID : ippi username
    Password : ippi password
    Confirm your SIP password : ippi password
    User Name : ippi username
    Domain : sip.ippi.com
    Nom affiché : optional
    Proxy Server Address : sip.ippi.com
    Proxy Server Port : 5060
    Registrar Server : sip.ippi.com
    Registrar Server Port : 5060

    Network
    STUN enabled : yes (optional)
    STUN Server : stun.ippi.com (optional)
    STUN Port : 3478
    NAT refresh time : 600 seconds
    Outbound Proxy Mode : Auto
    Outbound Proxy : sip.ippi.com
    Outbound Proxy Port : 5060

    Voice Codecs
    VoIP volume : Normal (test it)
    Enable annex B pour G729 : No
    Codecs selected :
    G711 u law
    G711 a law
    G729
    Codecs available :
    G726

    Enabling DTMF – Frequency Vocal :
    Configuration> Advanced Settings
    DTMF connections for VoIP
    Send settings : Audio ( ) RFC 2833 (x) SIP Info ( )

  • Can I port my number/DID to ippi?

    Yes, we port numbers from many countries to ippi. Discover the list on the offer page.

  • What do I need to use the service?

    A fixed or mobile broadband Internet connection, and an application, or software, or telephone, or telecom system SIP compatible.

  • What settings are required for the SIP configuration?

    If your application, software, adapter, phone or IPBX is SIP compatible, it should work with ippi.

    ippi is a partner of most developers and manufacturers, and has received numerous certifications.

    The default settings:

    Username/User ID: ippi username
    Number: ippi username
    Password: ippi password
    Proxy: sip.ippi.com
    UDP port: 5060

    UDP Alternative Port/Proxy: 34550 or sip.ippi.com:34550

    You can also find examples of configurations by following this link:

  • Why does call forwarding not work?

    First check that the option has been activated, that the forwarding number is correct, and that your balance is positive in the case of a prepaid account without a subscription.

  • Why do I have a ringtone when I use the Mobility option or go directly to my voicemail?

    You may not have yet authorized your number to use the service, or you have not subscribed to this feature. It is also possible that your fixed or mobile line is private (hidden number). Change that in the settings of your phone or by contacting your telecom provider in order to use this feature.

  • What to do when the voice is metallic or there are cuts during a call?

    It is very often because of a low bandwidth, ie, an internet speed not faster enough to contain the voice. This can be solved in several ways, such as using a more faster internet access, or choosing a less greedy codec, and which compresses the voice better like the G729 instead of the G711. Sometimes the throughput is sufficient, but the local configuration of the internet access degrades the quality of the voice. In this case, check your configuration and allocate a channel dedicated to VoIP (MPLS).

  • Can I change my virtual number?

    The virtual number can be changed by contacting the support. This service is charged 5 euro.

  • How to customize the caller ID (RPID) when making calls?

    You can enter the fixed number (no mobile number) of your choice in the dashboard configuration page.

  • Can I change my username?

    No. If you really want another username, we invite you to open a new account and notify us.

  • What are ippi’s advantages over Skype™, Vonage™, Google Voice™, etc.?

    ippi uses an open source protocol with SIP technology. This is not the case for some competitors who use a closed proprietary protocol, or who use your bandwidth as a relay point on their network even when you are not using the telephony service!

    The benefits may depend on several factors, such as the compatibility of your SIP-compliant telephone system, your country of residence, cheaper and better adapted rates and packages, innovative services and a non-binding offer ippi.

  • How many simultaneous SIP connections are possible with my account?

    Each ippi account can have 3 simultaneous SIP connections. This allows you to permanently connect a phone or PBX IP, a softphone, and an application. This number can not be changed.

  • How do I change my password?

    The password can be changed on the dedicated page of your dashboard.

  • Are the virtual numbers published in the directories?

    No.

  • Why does the voicemail server ignore my instructions?

    Your phone, software or application does not send DTMF (Dual-tone multi-frequency) signal, and our server can not understand your instructions. In this case, please activate the DTMF parameter with the SIP Info in the parameters of your installation.

  • How is charged a subscription taken during the month?

    Subscriptions are made in advance at the beginning of each month. If a subscription is made during the month, an invoice is issued the same day on the basis of one month of subscription. Then, when the next monthly invoice is issued, one month of subscription will be charged in advance, less a deduction in the past period of the month preceding the subscription was not active.

  • Is there a commitment period?

    No, not more than a month.

  • Set up Snom 820 & 870

    To find your IP address: Help icon “?” ou Touch Menu > Maintenance > System Info

    Fill in the IP address into the address bar of your usual web browser.

    “Set-up” Colon

    Snom default password: 0000

    Identity 1
    Login Information:
    Identity active:
    Displayname: free text
    Account: ippi username
    Password: ippi password
    Registrar: sip.ippi.com
    Ringtone:
    Custom Melody URL:
    Display text for idle screen:
    XML Idle Screen URL:
    Record Received Calls:

    Click on the “Save” button.

    To add extra SIP accounts, you have to fill in “Identity 2”, “Identity 3”, etc.

  • Set up Yeastar MyPBX

    Go to the internet interface.
    “MyPBX”> “Trunks”> “VoIP Trunk”> “Add VoIP Trunk”.

    Type: SIP
    Provider Name: ippi
    Hostname / IP: sip.ippi.com: 5060
    Domain: sip.ippi.com
    User Name: ippi username
    Authorization Name: ippi username
    Password: ippi password
    From User:
    Online Number: SIP number (ex: 889000000)
    Maximum Channels: 0

    Then go to “Status”> “Line Status”> “Trunk Status”, to check if the trunk is connected (see Resgistered).

    For all the rest, please read the manual MyPBX.

  • Set up XiVo – WaZo

    Creating a Context

    In “IPBX> IPBX Configuration> Contexts”, click the “+” to add a context.

    In the “General” tab, fill in the data:
    Name: free name, “from-ippi” for example
    Name displayed: free name
    Context Type: Incoming

    In the “Incoming Calls” tab, click on the “+” to add numbers, fill in the data and click “Save”:
    Start of the number interval: enter the virtual number ippi
    No. of digits received: enter 10

    Creating the SIP trunk

    In “IPBX> Interconnection Management> SIP Protocol”, click the “+” to add a trunk.

    In the “General” tab, fill in the data:
    Name: free name, “trunk-ippi” for example
    Authentication ID: ippi username
    Password: SIP ippi password
    Connection Type: Friend
    IP Address Type: Static, enter the value sip.ippi.com
    Context: select the previously created context, “Incoming calls ippi (from-ippi)”
    Language: en_US (or according to your language)

    In the “Registration” tab, fill in the data:
    Registration: check box
    Name: ippi SIP username
    Authentication ID: ippi username
    Password: SIP ippi password
    Remote server: sip.ippi.com

    In the “Signage” tab, “Codecs” frame, check the “Customize codecs” box and fill in the data:
    In the list on the right, click on the most G711 A-law (Audio) and GSM (Audio)

    In the “Advanced” tab, fill in the data and click “Save”:
    Insecurity: All
    Rewrite the From-User field: ippi username
    Rewrite the From-Domain field: sip.ippi.com

    Then verify that the SIP trunk is active via the Asterisk command-line interface:

    Root @ xivo: ~ # asterisk -r

    Xivo * CLI> sip show registry
    Host dnsmgr Username Refresh State Reg.Time
    Sip.ippi.com:5060 N identifying 105 Registered Thu, 28 June 2007 20:00:00
    1 SIP registrations.

    Trunk ippi is well recorded.
    Incoming call setup

    In “IPBX> Call Management> Incoming Calls”, click the “+”.

    In the “General” tab, fill in the data and click “Save”:
    SDA: ippi SIP username
    Context: Incoming calls ippi (from-ippi)
    Destination: User
    Return to: select the user of your choice
    Outgoing call setup

    In “Outgoing Calls”, click on the “+”.

    In the “General” tab, fill in the data:
    Name: Free text, eg “ippi”
    In the list on the left add “trunk_ippi”

    Fill in the data and click “Save”:
    Extension: 9XXXXXXXXXX
    Stripnum: 1

    This means that when a phone dials a number of 11 numbers whose first number is a 9, you must remove the first number and make a call with the trunk ippi.

    In “IPBX> Control System> Reload Asterisk”, to test the new trunk.

  • What are the authorized means of payment?

    Your account is in prepaid mode:
    > Visa, Mastercard, American Express, Paypal

    Your account is in postpaid mode:
    > Visa, Mastercard & bank account (European Union only)

  • How do I cancel the subscription?

    The request must be made from your dashboard.

  • Why did I lose my virtual number?

    You probably no longer have a subscription, and the number has been terminated automatically. It is not normally possible to retrieve a lost number. A new number will be assigned if you take a new subscription.

  • What is an iNum number?

    An iNum number is a new category of international number billed at the rate of a local call by your telecom operator, if it allows calls to this type of number. Calls made from the ippi network to iNum numbers are also free. More information here: http://www.inum.net/?page_id=19

  • What is the signaling protocol used for Voice over IP (VoIP)?

    ippi uses the open SIP protocol.

  • How long will the cancellation be taken into account?

    The cancellation request is taken into account at the end of the current month if it is made before the 15th of the month, and at the end of the following month if it is made after the 15th of the month.

  • Why does my phone not ring during a call, or go directly to my voicemail?

    The first reason is that you do not have to be connected to the ippi network. You can check it in the “SIP Connections” section of your dashboard. You may also be connected, but your Internet network block the SIP protocol, either because your ISP uses the same UDP 5060 port for its telephony service, or because your router is blocking the port by default for security reasons. In the first case, simply go through our alternative port UDP 34550 (Proxy: sip.ippi.com:34550). In the second case, simply open permanently the UDP port 5060 in the configuration of your Internet box/router.

  • Can I choose the virtual number?

    No.

  • To which networks are calls free?

    Calls are free between ippi users, open SIP networks, and iNum numbers.

  • How do I add, change, or delete a payment method?

    Your payment methods can be changed on your dashboard.

  • Set up X-Lite

    X-Lite_4.9.8_84254

    Preferences Menu

    Accounts tab, then General sub-tab.

    Account name: free name
    Use for call + IM / Presence: check

    User Details
    User ID: ippi username
    Domain: sip.ippi.com
    Password: ippi password
    Display name: do not fill
    Authorization name: do not fill

    Domain Proxy
    Register with domain and receive calls: check
    Send outbound via: Domain: do not fill

    Dial plan: do not change

    Codecs tab
    In the right-hand column, put G711 uLaw and GSM only

  • Do I need a virtual number to call?

    No, it is not necessary to have a virtual number to call.

  • How long is my prepaid top up valid?

    A top up is valid for 180 days, and this period is extended by another 180 days if a new top up is made in the meantime. Please do not wait until the last day to top up!

  • What is the sound quality of the calls?

    ippi offers HD (High Definition) sound quality for your communications with the G722 codec between two users with compatible hardware. ippi also offers premium quality on all fixed and mobile destinations thanks to the G711 & G729 codecs.

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    Unlimited Free

    This package includes unlimited calls to ippi and SIP networks. Prepaid refills are available to call landlines and mobiles.

    Subscribe now to unlimited Free

    Discover the features included:

    • Sending SMS

      Send SMS around the world at a single price.

    • SIP calls

      Call other SIP users for free anywhere in the world.

    • Voicemail

      Enjoy a customizable free voicemail.

    • SIP Account

      use with iOS app or Android & softphone.

    Subscribe now to unlimited Free

    Unlimited Prime

    This package includes unlimited calls* to 25 landlines + 25 mobiles destinations:

    9,99€+10€
    excl. tax/monthactivation fee
    Subscribe now

    Europe

    • Azores
    • Baleraic Islands
    • Belgium
    • Canary Island
    • England
    • France
    • Guernsey
    • Greece
    • Jersey
    • Lithuania
    • Madeira
    • Netherlands
    • Northern Ireland
    • Portugal
    • Romania
    • Scotland
    • Spain
    • Sweden
    • Wales

    North America

    • Alaska
    • Canada
    • United States

    South America

    • Paraguay

    Pacific

    • Hawai
    • New Zealand

    Asie

    • Cambodia
    * calls to 50 different numbers per month in the limit of 60 minutes per call

    Discover the features included:

    • Sending SMS

      Send SMS around the world at a single price.

    • SIP calls

      Call other SIP users for free anywhere in the world.

    • Voicemail

      Enjoy a customizable free voicemail.

    • SIP Account

      Usable from app, softphone, IP phone & IPBX.

    Subscribe now

    Unlimited Elite

    This package includes unlimited calls* to 75 landlines + 75 mobiles destinations:

    19,99€+10€
    excl. tax/monthactivation fee
    Subscribe now

    Europe

    • Austria
    • Azores
    • Baleraic Islands
    • Belgium
    • Canary Island
    • Cyprus
    • Czech Republic
    • Denmark
    • England
    • Faroe Islands
    • France
    • Germany
    • Guernsey
    • Greece
    • Hungary
    • Iceland
    • Ireland
    • Italy
    • Jersey
    • Lithuania
    • Luxembourg
    • Madeira
    • Malta
    • Netherlands
    • Northern Ireland
    • Norway
    • Poland
    • Portugal
    • Romania
    • Scotland
    • Spain
    • Sweden
    • Suisse
    • Vatican
    • Wales

    North America

    • Alaska
    • Canada
    • United States

    South America

    • Brazil
    • Chile
    • Colombia
    • Costa Rica
    • Dominican Republic
    • Martinique
    • French Guyana
    • Guadeloupe
    • Mexico
    • Paraguay
    • Peru
    • Puerto Rico
    • Saint-Barthelemy
    • Saint-Martin
    • US Virgin Islands

    Africa

    • Réunion
    • South Africa

    Pacific

    • American Samoa
    • Australia
    • Christmas Island
    • Cocos Islands
    • Guam
    • Hawai
    • Mariana
    • New Zealand

    Asia

    • Brunei
    • Cambodia
    • China
    • Hong Kong
    • Indonesia
    • Japan
    • Malaysia
    • Mongolia
    • Singapore
    • South Korea
    • Thailand
    • Vietnam
    * calls to 99 different numbers per month in the limit of 60 minutes per call

    Discover the features included:

    Virtual Number

    By choosing this unlimited package, you are entitled to a free virtual number for the following 25 countries: Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Ireland , Israel, Italy, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Rep. Czech, Romania, South Africa, Spain, Sweden, United Kingdom, United States.

    5€/monthreduced to 0€
    Channel

    By choosing this unlimited package, you benefit from an included incoming call channel.

    5€/monthreduced to 0€
    Portability

    By choosing this unlimited package, you benefit from the portability offered for your first number in France, or at a preferential rate of 30€ on the following 14 countries: Australia, Belgium, Canada, Finland, Greece, Israel, Lithuania, Netherlands, New Zealand, Romania, Spain, Sweden, United Kingdom.

    50€reduced to 0€
    Mobility

    By choosing this unlimited package, you benefit for free of the Mobility feature to call the world from your mobile phone without the need for an Internet connection.

    2,99€/monthreduced to 0€
    Priority Support

    By choosing this unlimited package, you benefit from priority support.

    5€/monthreduced to 0€
    • Sending SMS

      Send SMS around the world at a single price.

    • SIP calls

      Call other SIP users for free anywhere in the world.

    • Voicemail

      Enjoy a customizable free voicemail.

    • SIP Account

      Usable from app, softphone, IP phone & IPBX.

    Subscribe now

    Virtual number

    A virtual number allows you to receive calls at the cost of a local call while you are on the other side of the world.

    3€+5€
    starting at, excl. tax/monthset up fee

    Europe

    • Austria
    • Belgium
    • Bulgaria
    • Cyprus
    • Croatia
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Hungary
    • Ireland
    • Israel
    • Italy
    • Latvia
    • Lithuania
    • Luxembourg
    • Malta
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Romania
    • Slovakia
    • Slovenia
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom

    North America

    • Canada
    • Dominican Republic
    • Mexico
    • Panama
    • Puerto Rico
    • United States

    South America

    • Argentina
    • Brazil
    • Chile
    • El Salvador
    • Peru

    Africa

    • South Africa

    Pacific

    • Australia
    • New Zealand

    Asia

    • Bahrein
    • Hong Kong
    • Japan
    • Malaysia
    • Singapore
    • South Korea
    These countries require a proof of residence to buy a number

    How it works?

    Once the number is activated, it rings on your ippi account. There is no configuration to make. You can add as many numbers as you want. A number is not a line but an alias of your main account.

    Subscribe now

    Mobility

    2,99 € HT / month

    This option allows you to enjoy ippi from your mobile phone and without the need for an internet connection.

    • Significant savings from a mobile line
    • Usable from 50 countries
    • No 3G or 4G mobile connection required
    • Call in two steps: you call your ippi number, then the number of your correspondent
    Subscribe now

    Fax to Mail

    4,99€ excl. tax/month

    This option allows you to send and receive faxes. Send faxes from your dashboard, and receive faxes on your mailbox.

    • A unique number to communicate more effectively
    • No changes to your current installation
    • On the move your faxes follow you everywhere
    • Economic and ecological
    Subscribe now

    Portability

    50€ excl. tax

    This option allows you to carry your current 12-country number to ippi.

    • Simplicity of management of all your numbers on a single network
    • Switch to 100% IP
    • Your numbers follow you everywhere
    • Economic
    • Download the portability mandate

    Countries

    • Austria
    • Belgium
    • Finlande
    • France
    • Germany
    • Greece

     

    • Italy
    • Luxembourg
    • Malta
    • Poland
    • Portugal
    • Spain
    Subscribe now

    Toll-free number

    A toll-free number is a number that can be called free of charge for the caller. The cost of the call is charged to the called party. ippi offers toll-free numbers in more than 20 countries.

    10€ + 5 €
    excl. tax/monthset up fee

    Europe

    • Austria
    • Belgium
    • Croatia
    • Denmark
    • France
    • Greece
    • Hungary
    • Ireland
    • Italy
    • Lithuania
    • Luxembourg
    • Norway
    • Poland
    • Portugal
    • Romania
    • Spain
    • United Kingdom

    North America

    • Canada
    • United States

    South America

    • Brazil
    • Mexico
    • Puerto Rico

    Pacific

    • Asutralia
    • New Zealand

    Asia

    • Bahrain
    • Philippines
    • South Korea
    Cost of incoming calls : 0,40 € / min

    Cost of incoming calls


    Incoming calls are charged 0,10 € / min or 0,40 € / min for countries with a green asterisk in the list above.

    Subscribe

    Smart Caller ID

    5€ excl. tax/month

    With this option, you can decide which caller ID to display before each call. Option offered with the Elite package only.

    • Set a default caller ID
    • Change your caller ID before each call with a simple prefix
    • Up to 9 different caller ID
    • Hide caller ID on the fly
    Subscribe now

    Virtual Mobile Number

    A mobile virtual number allows you to receive unlimited calls & SMS.

    10€+5€
    excl. tax/monthset up fee

    Europe

    • Austria
    • Belgium
    • Croatia
    • Denmark
    • France
    • Israël
    • Latvia
    • Lithuania
    • Netherlands
    • Poland
    • Sweden
    • United Kingdom

    North America

    • United States

    South America

    • Brésil

    Pacific

    • Australia
    Some countries require proof of residence to obtain a number

    How does it work?

    Once the mobile number is activated, it rings on your ippi account. There is no configuration to do. You receive your SMS in SIP (if the SIP client allows it) and by email. You can add as many numbers as you want. A number is not a line but an alias of your main account.

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    Where do you want to call ?

    Europe

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    Africa

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    Great! Now please answer these 3 questions:

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    Perfect ! Here is the plan that would perfectly fit your usage:

    Unlimited Prime

    recommended for you
    19,99 €per month29,99 € Promo
    • SIP account & SIP trunk

      accessible via your dashboard
    • Voicemail

      available via email & calls
    • Unlimited calls

      to mobiles, landlines, SIP, iNum, Google & Skype
    • Priority Support

      we answer all your questions in priority
    See all features
    • 0 Phone
      lines
      (19,99 € each)
    • 0 Virtual numbers (included*) (5 € each)
    • 0 Incoming concurrent channel (included*) (5 € each)
    Estimated total 0,00 € * 1 included per plan then 5 € each
    Go back
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    ippi Box

    49€
    +
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    ippi

    This adapter allows you to use ippi from your analog wired or wireless phone, with a broadband internet connection. Simply plug it into a power outlet, your internet box and your phone.

    • Can be used anywhere
    • No computer needed
    • Discreet and space-saving
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    ippi Messenger

    ippi Messenger allows you to call and chat on the internet. This softphone is compatible Mac, PC and Linux. ippi Messenger can also encrypt end-to-end calls by activating an option.

    • Download for Windows (XP+)
    • Download for Mac OS X (10+)
    • Download for Linux
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    ippi Phone

    99€
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    ippi

    Professional wired IP phone with 3 lines. It allows you to use ippi with a broadband internet connection. To make it work, just plug it into an outlet and your internet box.

    • Professional IP Phone
    • Easy to use
    • Graphic LCD screen
    • Compatible with Cisco IPBX
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